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Policies

Flat Rate Pricing

DTD offers Flat Rate Service to VIP clients who prefer the flexibility of an hourly structure to tour a city at the pace chosen or simply want to secure the sedan or SUV for themselves. DTD requires a (2) Two-Hour minimum on Flat Rate Service and airport rides are excluded. After the 2nd hour, the VIP customer will be billed in 30 minute increments.

DTD Cancellation Policy

On-Demand Cancellation Policy

You will be charged a $10* cancellation fee only if you cancel more than 5 minutes after your driver has been assigned.

Straightforwardness - Peace of mind knowing you have 5 minutes to cancel in case something comes up.

Impartiality - Drivers make a commitment to come to you after they accept a trip request. It costs them time and money to get to you. After more than 5 minutes, it's only fair that drivers are compensated for the time spent to pick you up promptly.

Important notes:

  • If you cancel within 5 minutes, you won't be charged.
  • If you tap the cancel button after 5 minutes, we will let you know that a $10* fee will apply if you confirm the cancellation.
  • If for any reason your driver takes too long to get to you, then the cancellation charge will be waived. "Too long" is defined when the current ETA prediction for your driver shows the driver would arrive 5 minutes over the original ETA we provided.
  • If you are not at the pickup location or your driver cannot get in touch with you, our $10* cancellation fee will still apply.
  • So be sure to cancel as soon as possible to avoid a charge and, more importantly, maintain the equilibrium of riders and drivers :)

If you have a question about a charge, just contact us https://www.dreamteamdrive.com/contact.php

Pre-Scheduled Cancellation Window

You will be charged a $10* cancellation fee only if you cancel more than 1 hour after your driver has been assigned.

Straightforwardness - Peace of mind knowing you have 1 hour to cancel in case something comes up.

Impartiality - Drivers make a commitment to come to you after they accept a trip request. It costs them time and money to get to you. After more than 1 hour, it's only fair that drivers are compensated for the time spent to pick you up on time.

Important notes:

  • If you cancel within 1 hour, you won't be charged.
  • If you tap the cancel button after 1 hour, we will let you know that a $10* fee will apply if you confirm the cancellation.
  • If you are not at the pickup location or your driver cannot get in touch with you, our $10* cancellation fee will still apply.
  • So be sure to cancel as soon as possible to avoid a charge and, more importantly, maintain the equilibrium of riders and drivers :)

If you have a question about a charge, contact us via https://www.dreamteamdrive.com/contact.php

Privacy Policy

DreamTeamDrive (DTD) is evolving the way the world moves, city by city – drive by drive. We seamlessly connect riders to drivers via mobile apps to make cities more accessible, open up more possibilities for riders, and create more business for our drivers. Starting with Houston, Austin, and San Antonio, we’re rapidly expanding the DTD presence to bring people and their cities closer.

It is always our policy to safeguard the privacy of our customers and their personal information. Rest assured that ALL information you give us in reserving your ride is strictly confidential. We are in the business of bringing people and cities closer together – not in the business of selling personal data. We highly value each customer's privacy and do not sell lists of contact information of any kind. DTD will never give out customer information to anyone without the customer's written consent.

We recognize the level trust of customers place with us in providing them with a reliable, comfortable and prompt ride. In addition to providing you with high-quality driving services we are committed to protecting your personal data. DTD adheres to the highest ethical standards in transaction processing and keeps all of our customer’s information confidential.

Refund Policy

DreamTeamDrive (DTD) will issue a full refund on your reservation if we receive your cancellation request within 5 days of the date of scheduled service. We take stringent measures to make sure we have the right driver and the right car exactly when you need them. For this reason, we will not issue refunds if the cancellation of service occurs within 5 days of expected service. If your reservation is made less than 5 days of expected service, you are not eligible for a refund.

Lost and Found Policy

DreamTeamDrive (DTD) is not responsible for items lost or damaged in the course of a trip; nor are we responsible for items left in the vehicle though we do our best to help passengers relocate lost items.

In order to better serve you and protect your belongings during your ride, we recommend:

  • Make sure bags and purses are securely closed when entering the vehicle
  • Do not place bags on the floorboard of the vehicle, as bags could easily be overlooked or forgotten; keep small belongings on the seat next to you
  • Check the seat and floorboard before exiting the vehicle to ensure you are not leaving items behind

All properties found in DTD vehicles will be kept for three months. If you believe you may have lost an item during your DTD transit, contact us as soon as possible. If any item is found matching the description, we will contact you!

Passenger Policy

DreamTeamDrive (DTD) strives to provide a fair deal for passengers and drivers. As a DTD passenger you have the right to a professional driver who will make every effort to get you to your destination in a timely and safe manner.

DTD drivers have the right to refuse service to any individual who by action or word threatens the safety and/or well-being of the driver. While DTD offers its services to individuals above the legal alcohol limit, each driver reserves the right to refuse service to an intoxicated individual (from any substance) who appears to pose threat and/or harm to himself/herself or others.

DTD assumes NO responsibility for illegal actions by our customers. If the customer or his/her guests verbally or physically threaten the DTD driver or make demands that may violate the contract or reservation that can possibly bring harm or damage to the DTD vehicle, property, driver and/or customers or use any illegal drugs or substances in the vehicle, the service can be terminated with NO refunds of any monies. Clients are prohibited from smoking during their transport by a DTD driver. DTD is not responsible for the customers after they have exited their vehicle at the end of their reservation.

Terms of Use

By accessing DTD website, you signify your agreement to these Statements & Policies. If you do not agree to these Statements & Policies, you may not use the DTD website. We reserve the right, at our sole discretion, to change, modify, add or delete portions of these Statements & Policies at any time.

The DTD website may contain many links to other websites, including paid advertisements, whose content is not managed by DTD. We do not endorse, nor are we responsible for, any of the content of those external websites.

Copyright Notice

All rights, including copyright, in the content of the DTD website are owned or controlled for these purposes by DTD.

In accessing the DTD website, you agree that you may only download and/or view the content for your own personal, non-commercial use.

Except where expressly stated otherwise, without the prior written permission of DTD, you are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the DTD website for any other purpose whatsoever.

Privacy Statement

This notice applies to all information collected or submitted on the DTD website. On some pages, you can make requests and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Company
  • Title
  • Address
  • Email address
  • Phone number(s)

The Way We Use Information

We use the information you provide about yourself when responding to your requests for specific information. We occasionally share this information with outside parties we believe you would find of interest. We may be compensated by such parties for this service. We use return email addresses to answer the email we receive. You can register with our website if you would like to receive our periodic mailings as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to those described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place what we believe are appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, we make no guarantees or representations that such procedures will be effective and that all information will remain secure under all circumstances.

Our Commitment to Children's Privacy

Protecting the privacy of children is especially important. For that reason, we never collect or maintain information at our website from individuals we actually know are under the age of 13, and no part of our website is structured to attract anyone under the age of 13.

How You Can Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by editing your user profile. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

 


Disclaimer

Please read these terms and conditions carefully. By accessing this site and any pages thereof, you agree to be bound by the terms and conditions below. If you do not agree to the terms and conditions below, do not access this site or any pages thereof.

Under no circumstances will DreamTeamDrive (DTD) be liable for any damages, including without limitation direct or indirect, special, incidental or consequential damage, losses or expenses arising in connection with this website.

DTD makes every effort to remain on schedule; however, circumstances sometimes develop beyond DTD's control, such as acts of God, weather and/or travel and traffic delays. DTD is not responsible for late arrivals, schedule changes, inconvenience or damage from delayed service to any point or destination.

You agree to defend, indemnify and hold harmless DTD, its officers, directors, drivers and agents from and against any and all claims, liabilities, damages, losses or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of the DTD website.

DTD reserves the right to change these terms at our sole discretion and without notice. Changes are effective on the date they are posted. Your continued use of the site signifies your acceptance of any changed terms.

Flat rates apply to direct trips between specified locations. Additional stops may result in a higher fare. Applicable tolls and surcharges may be added to your fare. At times of intense demand, our rates change over time to keep vehicles available. Any Airport Surcharge may of apply to all trips to or from Airports in addition to any tolls, goes to your transportation provider, and is not retained by DTD. All tolls are charged at commercial rates regardless of the amount actually paid, go to your transportation provider, and are not retained by DTD.

 

DreamTeamDrive INDEPENDENT CONTRACTOR AGREEMENT

 

Indemnification

Recognizing that transactions of the type contemplated in an engagement sometimes result in litigation and that the role of DTD is advisory, the Company agrees to indemnify and hold harmless DTD and its affiliates and their irrespective officers, directors, employees, agents and controlling persons within the meaning of Section 15 of the Securities Act of 1933, as amended (the "Act") or Section 20(a) of the Securities Exchange Act ("Indemnified Parties") and against any and all loss, charge, claim, damage, expense and liability whatsoever, including, but not limited to, all attorneys' fees and expenses (hereinafter a "Claim" or "Claims"), related to or arising in any manner out of, based upon, or in connection with (i) any untrue statement or alleged untrue statement of a material fact made by the Company or any omission or alleged omission of the Company to state a material fact required to be stated therein or necessary to make the statements therein not misleading or (ii) any transaction, proposal or any other matter (items (i) and (ii) being hereinafter referred to as a "Matter" or "Matters") contemplated by the engagement of DTD hereunder, and will promptly reimburse the Indemnified Parties for all expenses (including reasonable fees and expenses of legal counsel) as incurred in connection with the investigation of, preparation for or defense of any pending or threatened Claim related to or arising in any manner out of any Matter contemplated by the engagement of DTD hereunder, or any action or proceeding arising there from (collectively, "Proceedings"), whether or not such Indemnified party is a formal party to any such Proceeding. Notwithstanding the foregoing, the Company shall not be liable in respect of any Claims that a court of competent jurisdiction has judicially determined by final judgment (and the time to appeal has expired or the last right of appeal has been denied) which resulted solely or in part from the negligence, gross negligence or willful misconduct of an Indemnified Party or the violation of any securities laws or regulations by an Indemnified Party. The Company further agrees that it will not, without the prior written consent of DTD settle compromise or consent to the entry of any judgment in any pending or threatened proceeding in respect of which indemnification may be sought hereunder (whether or not DTD or any Indemnified Party is an actual or potential party to such Proceeding), unless such settlement, compromise or consent includes an unconditional release of DTD and each other Indemnified Party hereunder from all liability arising out of such proceeding.

In order to provide for just and equitable contribution in any case in which (i) an Indemnified Party is entitled to indemnification pursuant to an Engagement Agreement but it is judicially determined by the entry of a final judgment decree by a court of competent jurisdiction and the time to appeal has expired or the last right of appeal has been denied) that such indemnification may not be enforced in such case, or (ii) contribution may be required by the Company in circumstances for which an Indemnified party is otherwise entitled to indemnification under the Agreement, then, and in each such case, the Company shall contribute to the aggregate losses, Claims, damages and/or liabilities in an amount equal to the amount for which indemnification was held unavailable. Notwithstanding the foregoing, DTD shall not be obligated to contribute any amount hereunder that exceeds the amount of fees previously received by DTD pursuant to an Agreement.

The Company further agrees that no Indemnified Party shall have any liability (whether direct or indirect, in contract or tort or otherwise) to the Company for or in connection with DTD 's engagement hereunder except for Claims that a court of competent jurisdiction shall have determined by final judgment (and the time to appeal has expired or the last right of appeal has been denied) resulted solely or in part from the negligence, gross negligence or willful misconduct of such Indemnified Party or the violation of any securities laws or regulations by an Indemnified Party. The indemnity, re imbursement and contribution obligations of the Company set forth herein shall be in addiction to any liability which the Company may otherwise have an shall be binding upon and inure to the benefit of any successors, assigns, heirs and personal representatives of the Company or an Indemnified Party.

The indemnity, reimbursement and contribution provisions set forth herein shall remain operative and full force and effect regardless of (i) any withdrawal, termination or consummation of or failure to initiate or consummate any Matter referred to herein, (ii) any investigation made by or on behalf of any party hereto or any person controlling (within the meaning of Section 15 of the Securities act of 1933 as amended, or Section 20 of the Securities Exchange Act of 1934, as amended) any party hereto, (iii) any termination or the completion or expiration of an Engagement Agreement with DTD and (iv) whether or not DTD shall, or shall not be called upon to, render any formal or informal advice in the course of such engagement.

Unless otherwise defined, capitalized terms used herein shall have the meaning ascribed to them in the Agreement.

 

 

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